What is the GPS positioning method as it keeps showing the device offline on myFirst Fone R2?
The device offline issue generally occurs due to the network signal coverage in your surrounding area.
Ensure the device firmware is up to date and restart myFirst Fone R2 by press hold 3 buttons together for 10-15 second. Also, proceed to uninstall and reinstall the myFirst Circle app on your mobile.
We are using 2 types of GPS location positioning methods:
a. GPS (By detecting the satellite and triangulate the location)
b. WIFI Indoor positioning (Powered by Google)
GPS
Since it detect the Satellite signal and using triangulate to detect the distance. The building internally has no signal so when you are indoor, can't detect the GPS and will get the location outside the building.
WIFI
As Google know each SSID location and IP address, we do not need the WIFI router password as we don't connect to the router but we are using the Router WIFI Signal to triangulate the indoor location. WIFI need to be turned on in watch" for the WIFI section.
Quite accurate for indoor position but sometime detected some WIFI mobile router or mobile phone hotspot that will create error in location. That might suddenly off few KM away or detected tourist mobile WIFI which it will drift to a location between countries.
If you need further assistance, please contact our support team at support@myfirst.tech.