Water Damage

Can I use myFirst Fone R2 while swimming or showering?

The myFirst Fone R2 is NOT recommended for use while swimming or showering. Although the device is water-resistant, it is NOT waterproof. This means it can ONLY handle occasional splashes or brief submersion in water, but it is NOT designed for extended exposure to water, particularly when there is significant water movement.

• Water Resistance: The myFirst Fone R2 is designed to withstand accidental drops into water, as long as the water is not deeper than 1 meter and the device is retrieved within 3 to 5 minutes. However, water resistance is limited and does not equate to being waterproof.

• Limitations: Activities such as swimming, showering, or even walking in the rain are NOT advisable, as they involve fast-moving water or prolonged exposure to moisture. These conditions could potentially compromise the seals of the device, leading to water damage.
  
  

• High-Humidity Environments: AVOID using the myFirst Fone R2 in environments like saunas or steam rooms, as extremely humid conditions can also diminish the device’s water resistance.

myFirst Fone R2 was damaged by water. Is it covered under warranty?

Water damage is NOT covered under the device warranty. However, our team is available to inspect and attempt repairs if necessary. If you suspect there is water damage on your myFirst Fone R2, please send an email to [e-mail] with a video demonstrating the issue. We will then provide you with a link to schedule an appointment at our service center.

For more details on our warranty policy, please visit Warranty Information.

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If you need further assistance, don't hesitate to get in touch with our support team at [e-mail].