myFirst Support

Why am I getting an "Invalid IMEI" error when registering myFirst Fone R2?The "Invalid IMEI" error occurs because the myFirst Fone R2 is an eSIM device. eSIM activation must be done through the myF...

Can I use my myFirst Fone FreeSIM card overseas?  Yes, you can use your myFirst Fone SIM card overseas, as long as the watch is travelling in within the same region.    Do I need to change the wat...

What are the network providers supported by myFirst eSIM in my country?Our global eSIM uses local mobile networks in each country to ensure reliable and seamless connectivity. Below is a list of co...

How Can I Repair My MyFirst Device? Repair Process and Service Center InformationIf you're experiencing issues with your MyFirst product and need repair assistance, please follow these steps to ens...

How do I upgrade the software for myFirst Camera Insta 20? If you’ve just received your myFirst Camera Insta 20, a software upgrade is required before using the device. Below is a step-by-step guid...

How can I activate the myFirst eSIM?The eSIM activation does not occur immediately when you scan the watch QR code using the myFirst Circle app during setup. For eSIM watch series, the watch is req...

Can I use myFirst Fone S3c while swimming/showering? The myFirst Fone S3c is designed to handle water and has an IPX8 rating. If you suddenly drop it into the water, it will survive, as long as t...

What should I do if the watch strap of myFirst Fone S3c breaks or comes off? The watch strap of the myFirst Fone S3c is designed to be durable, having undergone strict testing during production. I...

How do I reset myFirst Fone S3c? Performing a reset on your myFirst Fone S3c is a simple process that allows you to restore the device to its default settings. Here's how you can do it: Scroll...

Can I remove friends that my child has added on myFirst Fone S3c?   Open myFirst Circle app Select "Setting" with a gear icon Select your "Child account" under "manage child account". Select "Co...