myFirst Support

How can I activate the eSIM for myFirst Fone R2?The eSIM activation does not occur immediately when you scan the watch QR code using the myFirst Circle app during setup. For eSIM watch series, the ...

What is CareCall feature?CareCall is a smart calling feature designed to help parents reach their child in urgent situations.If a parent calls their child’s device and the call is not answered, the...

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How do I delete photos from myFirst Fone M1?Swipe left on the home page of your watch.Scroll down and select "Camera".Swipe to choose your desired photo.Tap to select the photo.Long press the selec...

How to delete messages on myFirst Fone M1?You CANNOT delete the messages on the watch at the moment. The messages can only be deleted from myFirst Circle app and the messages in the watch remain, a...

To prioritize the safety and security of your child, our smartwatch is designed to restrict access to other applications, such as WhatsApp, where unknown individuals might initiate contact or engag...

Why can’t I receive video call but I can hear the ringtone when calling myFirst Fone M1 through my phone?You would need to leave the app in your background in order to make a successful video call ...

To resolve the problem, you can attempt a factory reset on the watch, which should resolve the issue.Performing a factory reset will erase all data on the watch. Make sure to back up all important ...

What can I do to let myFirst Fone M1 battery life last longer?The actual working time of the myFirst Fone M1 varies based on the smartwatch settings and the frequency of location updates. Under nor...

How do I configure the APN Setting on myFirst Fone M1?Scroll down on the Home Page of your watchSelect "Setting" with a gear iconTurn off "Wi-Fi"Scroll down on the Setting PageSelect "Network"Inser...