myFirst Support

How can my child use the Preset Text that I set on myFirst Circle app on myFirst Fone R2?Slide the homescreen to the left on your myFirst Fone R2.Go to Chat.Select any contact that your child want ...

Is myFirst Fone R2 able to make calls from other mobile numbers that don't have the myFirst Circle app? myFirst Fone R2 has a built-in eSIM and does not have a phone number. Only those who installe...

How can I update the software on myFirst Fone R2?Keeping your myFirst Fone R2 up to date with the latest software version is important to ensure optimal performance and access to new features.Follo...

Can I use my myFirst Fone R2 overseas and will there be additional roaming charges?Yes, you can use your myFirst Fone R2 overseas. For myFirst eSIM users, traveling within the same zone incurs no a...

How does the Dual button work on myFirst Fone R2?If you long-press the Dual button on the right side of the watch, it will activate the SOS button. Additionally, when taking pictures, your child ca...

How Can I Add Class Mode For myFirst Fone R2?      Select "Setting" with a gear iconSelect "Child Account on the page"Select "Class Mode"Click on the "+" buttonType in the label and select time & d...

What is water lock mode on myFirst Fone R2?Water-lock mode prevents accidental screen touches and expels any trapped water from the speaker port, ensuring seamless operation even in water-filled en...

How can I configure the network settings on myFirst Fone R2 correctly?Slide down your home screen on your myFirst Fone R2.Tap Settings.Scroll down until you see "Network".Select "Network".Enter pas...

What is the GPS positioning method as it keeps showing the device offline on myFirst Fone R2?The device offline issue generally occurs due to the network signal coverage in your surrounding area. E...

What should I do if myFirst Fone R2 does not display any network?First, ensure that your network settings are configured correctly. For detailed instructions, please refer to our article: Configure...