How do I transfer my subscription to a new watch after upgrading?
Q: I have upgraded to a new myFirst watch. How can I bind the new watch and transfer my subscription?
A:
If you have upgraded to a new myFirst watch, please follow the steps below:
Step 1: Bind Your New Watch
Set up and bind your new watch through the myFirst Circle app by following the setup guide included in the watch box.
Step 2: Unbind Your Old Watch (If Required)
If your admin account in the myFirst Circle app is still linked to your previous watch, you will need to unbind the old watch before binding the new one.
For detailed instructions on binding a watch, please refer to:
https://myfirsttech.zendesk.com/hc/en-us/articles/50612062399769-Bind-myFirst-Fone-R2
Note: Although the article references the myFirst Fone R2, the binding process is similar for all myFirst Fone models.
Step 3: Request a Subscription Transfer
Subscription transfers cannot be completed directly through the app. Please contact our Customer Support team for assistance:
To help us process your request efficiently, please provide:
- The IMEI number of your old watch
- The IMEI number of your new watch
How to Find Your Watch IMEI
You can find your watch's IMEI number by following this guide:
https://myfirsttech.zendesk.com/hc/en-us/articles/36675987510553-Device-IMEI
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If you have any questions, don't hesitate to reach out to our customer support team at support@myfirst.tech.