Location Update Issue

What can I do if the watch location is not updating on the myFirst Circle app? 

If your child’s watch location is not updating, don’t worry, this usually happens due to a few common reasons. Understanding these will help you troubleshoot quickly.

📍 Common reasons why the location may not update

Location updates can be delayed if:

• The watch is not connected to a network
  The watch needs a mobile network or Wi-Fi connection to send its location.

• The watch is moving or in fast transport
  When your child is in a car, train, or subway, the location may take longer to refresh or appear slightly delayed.

• The watch is in an area with weak signal
  Locations such as basements, underground parking, or enclosed buildings may have poor signal strength, affecting location updates.

If you have confirmed that the watch is connected to mobile data or Wi-Fi and the location is still not updating, please follow the steps below to resolve the issue:

1. 1. Manually Refresh the Location:
    
   1. Open the myFirst Circle app.
   2. Go to the Home.
   3. Tap on the child icon.
   4. Press the "Manually Refresh Location" button.
   5. The latest location should be updated after the refresh.
        
2. 2. Set Auto Tracking Schedule:
    
   1. Open the myFirst Circle app.
   2. Go to Settings.
   3. Select your child's account.
   4. Go to "Tracking Mode."
   5. Tap "+" button.
   6. Set a schedule to update the location every day.
   7. Choose an interval time for live location updates between 5 to 60 minutes, according to your preference.
   8. This should help auto-track your child's watch without needing to press the manually refreshed button on the map.

❓ Why is my watch location not accurate?

The myFirst watch uses a combination of mobile data networks and Wi-Fi signals to determine location. This method provides reliable results for everyday use, but some margin of error is normal.

📡 Location accuracy explained

• Wi-Fi + Mobile Data:
  Most accurate
  ➜ Location accuracy usually within 1 to 100 metres

• Mobile Data only:
  Less precise
  ➜ Location accuracy may vary between 100 to 500 metres

This means the location shown on the map may not be the exact spot, but it should be within the surrounding area.

🚨 When should I contact support?

If the location shown is more than 500 metres away from the actual location consistently, this may indicate an issue.

Please contact our support team so we can investigate further.

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If you need further assistance, please contact our support team at [e-mail].