What should I do if my phone can’t receive incoming calls on myFirst Circle app?
If you are using the myFirst Circle app on iPhone (IOS) or Oppo or Xiaomi (Redmi) android devices and are unable to receive incoming calls, this issue is commonly caused by permission and background activity restrictions introduced in newer versions of each phone models.
Cause of the Issue
On newer Oppo and Xiaomi/Redmi devices, aggressive battery optimization and permission management may block the myFirst Circle app from running properly in the background. This can prevent incoming calls from being received.
Resolution
Step 1: Allow Required App Permissions on your phone
Make sure all necessary permissions are enabled for the myFirst Circle app.
General Android/IOS Steps:
- Open Phone Settings
- Go to Apps or App Management
- Select myFirst Circle
- Tap Permissions
- Allow all permissions, especially:
- Phone
- Microphone
- Contacts
- Notifications
- Background activity
For IOS user, please enable "Allow Full Access" for all of the required permission settings.
Step 2: Allow Special App Access for your Android device
Newer versions of Android—especially on Oppo and Xiaomi/Redmi devices—use enhanced system-level controls called Special App Access to manage how apps run in the background.
The myFirst Circle app requires Special App Access to ensure it can:
Run continuously in the background
Stay connected to the network
Receive incoming calls without delay
Prevent the system from force-closing the app during standby or screen-off mode
If Special App Access is not enabled, the system may block the app from waking up when an incoming call is received, causing calls to be missed even though the app appears installed and permissions are granted.
By allowing Special App Access, you ensure the myFirst Circle app can function correctly and reliably receive incoming calls on your device.
You may refer below guide on how to enable them on Android:
📸 Screenshot: Permission settings on Oppo
📸 Screenshot: Permission settings on Xiaomi
Final Check
After completing the steps above:
- Restart your phone
- Open the myFirst Circle app
- Test by making an incoming call to ensure it is received successfully
If the issue persists, please contact our support team at support@myfirst.tech, and include your phone model, Android version, and screenshots of your permission settings for faster assistance.