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Crash Due to Language issue

myFirst Support
Updated

myFirst Camera50 Crashes with a Non-English Language in V1.1.4 upon unboxing. What can I do?

If you experience a camera crash issue right after unboxing your myFirst Camera 50 and are using a language other than English, follow these steps to resolve the issue:

Solution 1: Resolving the Issue Using the Camera Settings

  1. Double-click the power off button: A pop-up dialog box will appear with the message "Complete action using myFirst Camera / Camera."

  2. Hold the "myFirst Camera" icon for 3 seconds: This will navigate you to the App Info page.

  3. Scroll down and select "Storage": You will be taken to the storage settings of the camera.

  4. Click the "Clear Data" button: This will clear any cached or corrupted data causing the crash.

  5. Restart the Camera 50: Hold the power button and tap 'Restart' to reboot the camera.

  6. Navigate to the language page: Choose your preferred language from the available options.

  7. Connect your Camera 50 to WiFi: This step is required for the next phase of the process.

  8. Check for software updates: Click the 'Check for Update' button. The camera will check for updates and show v1.1.6 as the latest version (this is required).

  9. Install the update: Click 'Install' to install version v1.1.6.

  10. Allow the camera to install the latest software: Your Camera 50 will now update to the latest version.

Once you complete these steps, the camera should no longer crash when using a non-English language.

 

Solution 2: Flashing the Firmware Using a Windows-Based Computer

If the issue persists after following the steps above, you may need to flash the camera firmware using a Windows-based computer or laptop.

Steps:

  1. Download the Firmware Flash Tool: Use the tool provided in the link below:

  2. Follow the Instructions in the Link: Detailed instructions are provided in the folder for how to properly use the firmware flash tool.

 

If you still need help or encounter any issues, please reach out to our customer support team at support@myfirst.tech. We are here to assist you!

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