Why can’t I read my camera’s file storage on my computer?
If you are unable to read the file storage of your camera on a computer, follow these steps to troubleshoot and resolve the issue.
- Open camera "Settings."
- Go to "About".
- Tap "Model" 4 times in a short period to access Android Setting.
- In the "Android Settings," open "Connected Devices."
- Select "USB".
- Make sure that "File Transfer" mode is selected.
Important: Ensure that the SD card inserted in your camera is formatted to FAT32 format, as NTFS is not supported.
If you need further assistance, please contact our support team at support@myfirst.tech.