eSIM Network Issue

What should I do if myFirst Fone R2/ myFirst Fone S3+ does not display any network?

First, ensure that your network settings are configured correctly. For detailed instructions, please refer to our article: 

If you continue to experience network issues after verifying your settings, follow these troubleshooting steps to resolve the problem: Configure eSIM Network Settings.

1. Perform a Factory Reset
Ensure all photos, music, and important data on your watch are backed up to your laptop or computer before performing these steps.

1. Slide down your home screen.
2. Tap "Settings".
3. Tap on the setting gear icon continuously for 5 times.
4. Enter password 3363.
5. Scroll down the page.
6. Select "Reset".
7. Select "Clear Data" to proceed with the factory reset.

Your network should return to your watch after this action.

If the factory reset does not resolve the issue, proceed with the below steps:

2. Manually Select Network Provider

1. Slide down your home screen.
2. Tap "Settings".
3. Tap on the setting gear icon continuously for 5 times.
4. Enter password 3363.
5. Go to System setting.
6. Select Network & Internet.
7. Select Mobile Network.
8. Scroll down until you see “Advanced”.
9. Tap Advanced.
10. Disable "Automatically select the network".
11. Press OK.
12. Wait for it to search.
13. Manually select your network provider.
    **For Singaporeans, try selecting Singtel or Starhub.
    **For Malaysians, try selecting Maxis or Celcom.
14. Return to the home screen to check for the network status.
15. If the network shows 4G, try to make a call to verify the connection.

Once the network is reconnected, re-enable Automatic Network Selection.

By following these steps, you should be able to troubleshoot and resolve the network issues on your myFirst Fone R2/ myFirst Fone S3+.

If the problem persists after completing these steps, please contact our support team at [e-mail] for further assistance.

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