Stay Connected Subscription
- How do I change my card details for the monthly subscription?
- GENERAL- Can I use a different sim card when travelling abroad?
- GENERAL-I have issue while using myFirst smartwatch, what should I do?
- GENERAL-If the kid’s smartwatch device is sent for servicing, is there any spare unit for use?
- GENERAL-Is there any warranty for the kid’s smartwatch device?
- GENERAL-I have decided to end the subscription plan right after the contract of 12 months ended. Do I have to return the SIM Card and kid’s smartwatch together?
- GENERAL-Will the myFirst Stay Connected subscription plan auto renew after 12 months?
- GENERAL-Can I cancel the subscription if I have changed my mind? Do I need to return the kid’s smartwatch device?
- GENERAL-Can I use the SIM card for other smartwatch or mobile phone?
- GENERAL-Is there any roaming service & overseas call?
- GENERAL-Can I choose the mobile number for the kid's smartwatch device?
- GENERAL-Will I have to pay delivery fee for kid’s smartwatch device to be delivered?
- GENERAL-When will I receive my kid's smartwatch device?
- GENERAL-What will I get upon myFirst Stay Connected subscription?
- GENERAL-Where can I view my upcoming billing?
- GENERAL-When will be the subscription commence after I subscribe for the service?
- GENERAL-Do I have to pay an advance deposit and how much is it?
- GENERAL- Am I entitled to get any special promo code?
- GENERAL- How long do I need to subscribe for the myFirst Stay Connected service?
- GENERAL- What is required to subscribe for the myFirst subscription service?
- GENERAL-I have two kids, how many myFirst Stay Connected services can I subscribe for?
- GENERAL- I am an existing StarHub/M1 customer, can I change my plan to myFirst Stay Connected?
- GENERAL-Which service provider do we work with for this subscription?
- GENERAL-Who can subscribe for myFirst subscription service?
- GENERAL-What is myFirst Stay Connected service about?
- GENERAL-myFirst Fone R1s/R1 shows "SIM LOCK" message after I removed the simcard from the watch
- GENERAL- How many safe zone can I add for myFirst Fone R1s/R1?
- GENERAL- Can I bring myFirst Fone R1s/ R1 for swimming?
- GENERAL- The pedometer on myFirst Fone R1s/ R1 is not working, how do I troubleshoot?
- GENERAL- How do I turn off sound and turn on vibration on myFirst Fone R1s/R1 when making calls?