myFirst Support

What should I do if the watch strap of myFirst Fone R1 breaks or comes off? The watch strap of the myFirst Fone R1 is designed to be durable, having undergone strict testing during production. It c...

You will receive one piece of myfirst Fone S2 or myFirst Fone R1 and a SIM card with random number.

How can I check my fitness goal achievement for myFirst Fone R1s? You can check your fitness goal achievement through the myFirst Circle app for your myFirst Fone R1s   1. Go to the myFirst circl...

How can I delete my child's account on the myFirst Circle App? Open the myFirst Circle app. Select "Setting" with a gear icon. Select "Child Account" on the page. Scroll down. Select "Children A...

You may log in into customer portal at https://myfirst.tech/customer-portal/ to check the next bill date and amount for your billing. The payment system will debit your credit/debit card automatica...

The commencement date will be the day you receive the kid’s smartwatch device and continue for 12 months. * We will adjust your billing cycle on the 2nd month once we confirmed you have received th...

How can I upgrade myFirst Fone app to myFirst Circle app?       ___________________________________________________________________________________ Please contact our customer support at suppor...

Yes, you have to pay an advance deposit of S$50 for S-Plan and S$60 for R-Plan.

The contact Whitelist feature in the myFirst Circle app facilitates seamless communication between individuals who haven't installed the Circle app and the myFirst smartwatch. By adding a phone num...

For S-Plan, the first 1000 subscribers are entitled to get a special promo at S$20/month (Usual: S$25). Kindly use the special promo code shared on our website. You just need to apply the code once...