myFirst Support

Reset the camera by using a pin to press the tiny hole beside the USB Charging port and remove SD Card and boot up the camera again. You may continue to use a different SD Card if the camera boot u...

Please note！！ Each PCCW SIM card is bind with a particular watch. It only can be used on your myFirst fone.If you use the SIM card for different devices， will eventually lock the SIM and unable ...

How do I turn off sound and turn on vibration on myFirst Fone R1 when calling?   myFirst Fone R1 does not come with Vibrate Mode but it is available on myFirst Fone R1S model. To turn off the volum...

At present, it is not possible to delete messages directly from the watch. If you delete a message from the myFirstCircle app, it will be removed from the app, but it will still be visible on the w...

How can I set the heart rate on myFirst Circle Apps?   Launch the myFirst Circle App on your device. On the homepage, find and click on the child icon. Locate the Footsteps and tap on it 👣. ...

There will be no charges on delivery fee.

Your kids' safety is always myFirst's top concern. We choose better quality and BPA-free thermal paper.

The pedometer on myFirst Fone R1 is not working, how do I troubleshoot? Make sure the watch firmware is updated to the latest version. To update watch firmware you may follow the steps below. S...

Open the watch and select the 'Alarm' option. Set the preferred alarm time and date. Click on the arrow icon shown below the screen to access additional options. Choose between the 'Voice' and 'Ri...

You will receive the device in 3 to 10 working days. You may opt for a walk-in collection too. Drop us a message at myFirst WhatsApp Business +65 94590563 or email us at hello@myfirst.tech and we w...