myFirst Support

myFirst Fone R1 screen crack & not responsive. The issue of screen cracking is uncommon as our myFirst products undergo strict testing during production. myFirst Fone R1 has an elevated edge sc...

How to perform wireless connectivity on myFirst Fone R1s? To connect your watch to a wireless connectivity or BT, select the 'Settings' option on the watch and tap on wireless connection . It will...

You are able to save up to 1500 songs into the watch. Only mp3 format music will be able to be played on the S3 smartwatch. To transfer music into the S3 smartwatch, you will need a Windows-based o...

How can I turn on the Shutdown Forbidden function? This function is to prevent accidental shutdown by their kids, below are the steps to turn on Shutdown Forbidden.  Open the myFirst Circle app...

Yes, the myFirst Stay Connected subscription plan auto renew after 12 months unless you request to terminate the agreement after 12 months of commitment.

Yes! Our myFirst BC Wireless is compatible with laptop, tablet and cell phones.

Absolutely! The thermal paper used in the myFirst Camera Insta 2 is completely safe for children and adults alike. It is specifically designed to be free from BPA (Bisphenol A), ensuring a safe and...

Under settings, please select resolution quality and change the density to low.

To set the last 8 digits of your PCCW SIM card number as the child phone number for both watches, follow these steps: Open the Circle App, go to 'Settings,' then select 'Child's Device' and click o...

Can I make other people an admin for the watch instead of me? Yes, you can make other people admins by giving them admin privileges through the app. But remember, only one person can be the admin f...