myFirst Support

Why can’t I receive video call but I can hear the ringtone when calling myFirst Fone R1 through my phone? You would need to leave the app in your background in order to make a successful video call...

Make sure the watch firmware is updated to the latest version. To update watch firmware you may follow the steps below. 1. Select setting option on the watch 2. Scroll down to "Software Update" 3. ...

Please note that myFirst Fone R1 does not come with Vibrate Mode but it is available on myFirst Fone R1S model. To turn off the volume, swipe down the main screen and select volume icon to adjus...

For Stay Connected Plan subscription user (Only in Singapore), you are not allowed to remove the SIM Card and transfer to another watch/device as the SIM Card is originally sync in for its own mode...

There is no option to automatically turn off/stop the watch right now. This ensures the watch is available to monitor the movements of children at all times.

How to use tilt to wake screen function? To activate the Tilt to Wake Screen function on the myFirst Circle app, follow these steps: Open myFirst Circle app. Select "Setting" with a gear icon. ...

Select setting option on the watch and you will see BT, tap on that, and it will get auto connected.

To resolve any issues related to Alarm on your watch using the Admin's app, follow these steps: Scroll down on the home page of your watch Select "Setting" with a gear icon Turn on and connect t...

Due to the safety of the child and the security from anonymous wire, no apps are permitted to be uploaded to the watch at this time.

On parent phone myFirst Fone app you are able to see the accumulated steps, on the watch once achieved the daily target set, it will pop up GOAL~ and show the steps and achievement.