myFirst Support

What kind of messages can I send from myFirst Fone R1? The myFirst Fone R1 can send four types of messages to myFirst Circle app contacts: 1. Emoji 2. Pictures 3. Voice messages 4. Preset Text...

It is an offer for parents who would like to purchase with our all-in-one monthly rental service which comes with FREE myFirst Fone S2 or myFirst Fone R1. This rental service comes with the premium...

How to transfer music into myFirst Fone R1? Only mp3 format music will be able to be played on the R1 smartwatch. To transfer music into the R1 smartwatch, you will need a Windows-based or Apple m...

Please note that ALL models in the myFirst Fone series are compatible with 5G SIM cards, but they are not 5G devices. Therefore, when a 5G SIM card is inserted, the watch will NOT BE ABLE to use th...

For Stay Connected R1s/R1-Plan subscription user (Only in Singapore), you are not allowed to remove the SIM Card and transfer to another watch/device as the SIM Card is originally sync in for its o...

How can I add Safe Zones for myFirst Fone R1s? You can set the safe zone through the myFirst Circle app. Do follow the steps below: Open the myFirst Circle app. Select "Setting" with a gear icon....

You can add up to 5 safe zone on the watchphone from the myFirst Fone app.

How can I make calls on myFirst Fone R1? Swipe left on the home page of your watch. Scroll down and select “Call”. Select the desired contact. Select the desired call type. Voice calls and video...

How to adjust brightness on myFirst Fone R1s? Swipe up on the home page on your watch Click on the icon to adjust the brightness If there's any further concerns, kindly contact our customer s...

myFirst Fone R1s/ R1 is protected from sweat, drips of water, rain and can be briefly submerged into the water to a depth of up to 1 meter, however the device should be removed before swimming o...