myFirst Support

To restart your watch, press and hold the buttons on the side of the device together for 30 seconds. This will power up the watch and initiate a restart.

How can I delete a Safe Zone using the myFirst Circle app?   Open the myFirst Circle app. Go to the setting with a gear icon. Select your "Child Account" under "Manage Child Account" Select "Saf...

No, we don’t provide roaming service & overseas call in this subscription.

You can still use the myFirst Camera Insta 2 to capture photos even if you have run out of thermal paper. Simply press the large oval button on the right side of the screen to take photos. However,...

Try to reset the camera by using a pin to press the tiny hole beside the USB Charging port and get the camera charged with a different cable. Contact our customer support at support@myfirst.tech if...

myFirst Fone R1s screen crack & not responsive. The issue of screen cracking is uncommon as our myFirst products undergo strict testing during production. myFirst Fone R1s has an elevated edge scre...

Actual working time varies based on the smartwatch setting and the frequency of the location updates. Under normal usage, it will usually last up to a day (up to 16 hours). Daily charging is requir...

Is it possible for the watch to have two administrators? No, it is NOT possible. The watch can only be bound to one device. If you wish to allow another person to track the watch, you can add them ...

No, you are not able to choose the mobile number.

Please make an initial setting on your device. There is a small hole near the SD card and charging port. Use a pin to press and hold for approximately 5 seconds.