myFirst Support
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Recent activity by myFirst Support-
GENERAL-Is there any warranty for the kid’s smartwatch device?
During the 12 months of rental subscription period, myFirst will cover the warranty including battery performance, LCD performance, GPS signal performance but not inclusive of human error like w...
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Does the myFirst Camera Insta 2 have the ability to record videos?
Absolutely! To start recording a video on the myFirst Camera Insta 2, simply press and hold the large oval button for a moment to activate video mode. The camera will begin recording automatically....
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How to change front facing camera and rear facing camera on myFirst Insta Wi?
Click on Power/Switch Camera button to switch from front face to back camera.
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I have activate the FREE SIM card on website but still no network being detected on the watch.
After the activation is done, restart the watch by holding down all 3 buttons together. Then, go to settings and turn on "Data Roaming". Make sure the APN setting is set to "1-first". If you don...
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Wallpaper
How do I change myFirst Fone R1s watch's wallpaper?To change the wallpaper with myFirst Fone R1s, there are three ways: I. Choose a default wallpaper as your wallpaper Long-press on the home page...
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GENERAL-I have decided to end the subscription plan right after the contract of 12 months ended. Do I have to return the SIM Card and kid’s smartwatch together?
You only need to return us the SIM card. You can own the kid’s smartwatch as you have paid for the 12 months subscription contract.
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How long is the battery life for myFirst BC Wireless Lite?
Charging time would be 1.5 hours which allows Music playtime of 5 hours and standby time for 20 days .
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Is it possible to retrieve a digital copy of my photos taken with the myFirst Camera Insta 2 that can be accessed on other devices?
Certainly! To access your photos taken with the myFirst Camera Insta 2 on other devices, you can remove the MicroSD memory card from the camera. Then, use the provided MicroSD memory card adapter t...
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How long should I wait for myFirst Insta Wi to be fully charged?
The myFirst Insta Wi takes approximately 2 hours to be fully charged from flat. Please use an AC adapter plugged to a powerpoint for best results.
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How do I manage my subscription billing?
You may visit this link to check your billing status :- https://billing.stripe.com/p/login/6oE8ztgW65j73aEeUU