myFirst Support

myFirst Fone R2 is unable to power on, what can I do?If your watch is not turning on, please follow these steps: Ensure your watch is securely connected to the charger. Allow the watch to charge fo...

How can I stop receiving frequent heart rate notifications from my child's watch on my phone?If you are receiving frequent heart rate notifications from your child's watch, it's likely that the "Hi...

I have reactivated my subscription, but there is still no data network for my myFirst Fone R2 watches. What should I do?If you've reactivated your subscription but are still experiencing no data on...

myFirst Fone R2 watch phone has been stolen or lost, what should I do?Firstly, please do not unbind the watch from your account for safety purpose. Secondly, please contact our customer support as ...

Where can I check my device IMEI for myFirst Fone R2?If you need to check the IMEI number on your myFirst Fone R2, please follow these steps:On the Packaging: Look at the box your myFirst Fone R2 c...

My myFirst Fone R2 watch battery does not last long. What can I do?The actual working time of the myFirst Fone R2 varies based on the smartwatch settings and the frequency of location updates. Unde...

How long does the free trial period last once you've signed up for the eSIM plan?For the eSIM smartwatch, you will get a 1-month free subscription upon activation. After activation, traveling withi...

How can I activate the eSIM for myFirst Fone R2? The eSIM activation does not occur immediately when you scan the watch QR code using the myFirst Circle app during setup. For eSIM watch series, th...

What functions can be added to the Magic Button on myFirst Fone R2?Children can customize their preferred features on the watch's Magic Button for quick access. To customize the Magic Button, follo...

How can I add Safe Zones for myFirst Fone R2?You can set the safe zone through the myFirst Circle app. Do follow the steps below:Open the myFirst Circle app.Select "Setting" with a gear icon.Select...