How Can I Repair My MyFirst Device? Repair Process and Service Center Information
If you're experiencing issues with your MyFirst product and need repair assistance, please follow these steps to ensure you receive the appropriate support:
1. Contact Our Customer Support Team
Before proceeding with any repairs, it's essential to contact our Customer Support team for an issue assessment and troubleshooting. Whether you're in Singapore or elsewhere, our team will guide you through the necessary steps to resolve the issue.
Why Contact Us First?
Singapore Customers: In some cases, issues can be resolved remotely without needing to visit our Service Center.
Global Customers: As our Service Center is currently only available in Singapore, contacting our team is crucial for troubleshooting and exploring repair options in your region.
You can reach our support team through our Contact Us page for assistance.
2. Assessment and Repair Confirmation
After reviewing your issue, our support team will determine whether a repair is necessary. If it is, they will provide you with the next steps, including repair options and instructions for sending your product to our service center (for global customers) or scheduling an appointment (for Singapore customers).
3. Repair Process for Customers in Singapore
For Singapore customers, you can visit our Service Center for repair appointments. However, before scheduling an appointment, always contact our customer service team first, as some issues may be resolved remotely.
If a repair is required, please use the link below to schedule your appointment:
🔗 Schedule an Appointment with MyFirst Service Center
MyFirst Service Center:
📍 8 Admiralty Street, Admirax, #06-03, 757438 Singapore
📞 Tel: 81630336
🕘 Operating Hours: Monday to Friday, 9 AM – 6 PM (Closed on Singapore Public Holidays)
Note: An appointment is required before visiting to ensure our team can assist you promptly.
4. Repair Process for Global Customers
At the moment, our Service Center is only available in Singapore. However, global customers can still receive assistance for repairs by contacting our support team first. Our team will assess the issue, provide troubleshooting steps, and help guide you through the process of getting your device repaired.
It’s essential for global customers to contact us first before seeking repair services to ensure a smooth and efficient resolution.
Need Further Assistance?
If you need additional help or have any questions, please reach out to our support team at support@myfirst.tech.
We are here to ensure that your MyFirst product is repaired and fully functional!