Can I use myFirst Fone R1s while swimming/showering?
The myFirst Fone R1s is designed to handle water and has an IPX8 rating. If you suddenly drop it into the water, it will survive, as long as the water isn’t deeper than 1 meter and if you take it out in less than 30 minutes without involving water movement. But it's important to understand that being able to survive being submerged in water doesn't mean it can handle strong water sprays or heavy rain. Even though it's water-resistant, things like heavy rain can still cause damage. We would recommend our customers avoid swimming/showering /walking in the rain with the watch and avoid using the watch in a sauna or steam room, as the resistance might decrease when water movement involves or under extremely humid conditions. So, be cautious when using it in situations like taking it into the shower or while swimming, as these actions involve fast-moving water that could harm the device's electronic parts.
The watch has a red dot indicator that shows when it has been exposed to water.
The conditions for IPX8 waterproof rating are:
1. Testing duration: 30 minutes;
2. Depth: 1.5 meters of still freshwater;
3. Temperature difference between the product and water is less than or equal to 5°C.
It's important to note that the waterproof function is not permanent. The water-resistance performance may decline over time due to daily wear and tear. Regular exposure to swimming pools or frequent swimming activities can accelerate this deterioration, especially because pool water often contains chemicals like chlorine and involves more dynamic movement than the controlled conditions under which the rating is tested. This kind of gradual reduction in waterproof effectiveness is considered normal.
Although it is not covered under warranty https://shop.myfirst.tech/pages/warranty , our team will be able to check and try to get it fixed.
Kindly drop us an email to support@myfirst.tech with a video of the issue to confirm the watch water damage and we will provide you our appointment link for you to visit our service center.