Our warranty covers all parts failures and factory defects and myFirst Tech reserves the right to amend or modify the terms and conditions of this Warranty without prior notice.
Section 1 – Warranty Period
Our products are covered by a 1-year warranty from the date of purchase. This warranty covers all the purchases that have been made through retail stores, distributors, and also in our official store. And the battery coverage of the products is only valid for 6 months.
If the product is purchased during a promotion campaign, those products will be covered for 30 days ONLY.
The Warranty period starts from the date you purchase the Product. Your original purchase invoice (sales receipt or order confirmation e-mail), showing the date of purchase and product description, is your proof of the date of purchase.
Section 2 – Warranty Claim Procedures
No registration is needed and please keep your original purchase invoice(sales receipt or order confirmation e-mail). If the product was received as a gift, you may still need proof of purchase to get the product covered for a 1-year warranty.
(a) How to Make a Warranty Claim
You may make a Warranty claim within the Warranty period by following the procedures below, provided however that you will not be entitled to a Warranty claim if your Product or defect falls under one of the exclusions under “Section 3 – Warranty Exclusions and Limitations” of this Warranty.
If you experience any issue with your Product, please contact our Customer Service from the Contact Us page and follow our instructions on troubleshooting procedures.
For customers in Singapore, you have two options for addressing a faulty product. You can either bring the product to our service center or courier it to us for diagnosis. Please send an email to support@myfirst.tech, and our support team will provide further instructions.
Section 3 – Warranty Exclusions and Limitations
Both product accessories and any product from which the serial number has been removed are NOT covered by this warranty. Additionally, none of the following are covered by this Warranty; however, your watch may be qualified for fee-based, out-of-warranty service.
- Accidental user damage (eg. drops or physical screen crack breakage, water intrusion, water spills, etc)
- Cosmetic damage (eg. scratches, dents, knocks, scuffs, scrapes, chips, etc)
- Normal wear and tear (eg. aesthetic changes that occur during normal wear and aging, alteration of the color on the wristband, broken straps, etc)