myFirst Fone R1s screen crack & not responsive.
The issue of screen cracking is uncommon as our myFirst products undergo strict testing during production. myFirst Fone R1s has an elevated edge screen design to protect the watch's screen from simple impact or prevent it from hitting the ground directly. For additional safety, we recommend using a screen protector made of tempered glass material.
Some examples of screen crack issues:
Please note that the warranty does not cover screen cracks, as stated on our website. To learn more about the warranty, please visit this link: WARRANTY.
However, we offer paid repair services for screen cracks. You can contact our customer support to schedule an appointment to visit our service center for the repair service.
Office Address:
8 Admiralty Street, Admirax, #06-03, 757438 Singapore
Monday – Friday
9am – 6pm (GMT+8)
If you need further assistance, please contact our support team at support@myfirst.tech.