myFirst Support
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Recent activity by myFirst Support-
BATTERY – How do I know the Sketch Book is charging?
A red light which will eventually turn yellow until it turns green when fully charged on the bottom left corner of the Sketch Book will light up as soon as you plug the charger in a power point ind...
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BATTERY – Can I play with the device while it is charging?
It is highly NOT recommended to play with any device while charging. Please practice safe conduct when allowing children to use any gadgets.
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BATTERY – Can I charge the Sketch Book on another device, such as laptop? Do I need to use a power outlet?
It is recommended to use a power outlet instead of another gadget or device, such as a laptop as the output voltage of your device might be low and would charge the Sketch Book very slowly.
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APP – Why are my drawings from the Sketch Book not appearing on my smartphone/tablet?
First, you will need to retrieve your drawings from the Sketch Book device through the Sketch Book app. Please follow these steps to successfully transfer your drawings from your Sketch Book t...
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APP – Where can I download the Sketch Book app?
For iPhone users, you can search the app in the Apple App Store. For Android users, you can search the app in Google Play Store.
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APP – What app do I need to download to sync the Sketch Book to my smartphone/tablet?
The app name on both Apple App Store and Google Play Store is Sketch Book App. Look out for this logo in your respective stores!
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APP – How do I link the Sketch Book device to the Sketch Book app?
You would need to turn on your smartphone or tablet BT function. Once you have found the Sketch Book’s unique ID on your smart device, it means that your Sketch Book has been detected. You can then...
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What is the estimated charging time for the myFirst Camera Insta 2 to reach full battery capacity?
To achieve a full charge from a flat battery, it generally takes around 2 hours for the myFirst Camera Insta 2. For optimal results, it is recommended to use an AC adapter connected to a power outlet.
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How to take video with myFirst Insta Wi?
1. Long press Power/Switch Camera button to ON the camera. 2. Click on Power/Switch Camera button again to switch from selfie camera to back camera. 3. Long press picture/video button to take video...
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myFirst Camera 2 not charging properly.
It is possible that your Camera 2 is not receiving sufficient voltage to charge properly. Please ensure that you are using an AC adapter connected to a main power supply for charging. It is not rec...