myFirst Support

The "Tracking Mode" function of the myFirst Circle app allows you to receive periodic updates on your child's location.To create a Tracking Mode, follow these steps :   Open the myFirst Circle app....

How do I change myFirst Fone M1 watch's time format?Scroll down on the home page of your watchSelect "Setting" with a gear iconScroll down on the setting pageSelect "Time Zone"Scroll down on the pa...

How can I change myFirst Fone M1 watch's Theme?Scroll down on the home page of myFirst Fone M1Click on the "🎨" iconSelect "Theme"Swipe left or right to choose the themeSelect "Apply Theme"Your them...

How can I set step goals for myFirst Fone M1?Open the myFirst Circle app.Click on the child icon on the home page.Select the "Footstep" icon.Click on "Goal".Set your child's daily step goal and cli...

How do I turn off sound and turn on vibration on myFirst Fone M1 when calling? myFirst Fone M1 comes with Vibrate Mode.To turn off the volume, you may follow the steps below:Scroll down on the home...

What is SOS Alert?The SOS alert feature on the myFirst Fone M1 is a crucial safety function designed to provide immediate assistance to children in emergencies. When activated, all other functions ...

What kind of SIM card is needed for myFirst Fone M1 smartwatch?myFirst Fone M1 (Europe/Asia/Africa) supports the following - 2G: 850/1900MHz | 3G: B2,B4,B5WCDMA | 4G LTE Bands: B2, B5, B7, B12(B17)...

How can I prevent the accidental shutdown of the device by my children at myFirst Fone M1?You can activate Shutdown Forbidden in the app and this will forbid the child to turn off the watch immedia...

How to adjust brightness on myFirst Fone M1?Swipe up on the home page on your watchClick on the icon to adjust the brightnessIf there's any further concerns, kindly contact our customer support at ...

How can I add Safe Zones for myFirst Fone M1?You can set the safe zone through the myFirst Circle app. Do follow the steps below:Open the myFirst Circle app.Select "Setting" with a gear icon.Select...