myFirst Support

To prioritize the safety and security of your child, our smartwatch is designed to restrict access to other applications, such as WhatsApp, where unknown individuals might initiate contact or eng...

Why can’t I receive video call but I can hear the ringtone when calling myFirst Fone S3c through my phone? You would need to leave the app in your background in order to make a successful video c...

To resolve the problem, you can attempt a factory reset on the watch, which should resolve the issue. Performing a factory reset will erase all data on the watch. Make sure to back up all importan...

What can I do to let myFirst Fone S3c battery life last longer? The actual working time of the myFirst Fone S3c varies based on the smartwatch settings and the frequency of location updates. Under ...

How do I configure the APN Setting on myFirst Fone S3c? Scroll down on the Home Page of your watch Select "Setting" with a gear icon Turn off "Wi-Fi" Scroll down on the Setting Page Select "Net...

To resolve any issues related to Alarm on your watch using the Admin's app, follow these steps: Scroll down on the home page of your watch Select "Setting" with a gear icon Turn on and connect ...

How do I adjust myFirst Fone S3c watch's volume while listening to music? There are two ways to adjust the volume while listening to the music: 1. Scroll down on the home page Click on the musi...

How to perform wireless connectivity on myFirst Fone S3c? To connect your watch to a wireless connectivity or BT, select the 'Settings' option on the watch and tap on wireless connection . It wil...

Is there a "Water Lock" function on myFirst Fone S3c?   Please be informed that the Water Lock feature is only available on our myFirst Fone R2 model. This feature Does Not apply to myFirst Fone...

Is there a "Watch Removal" function on myFirst Fone S3c? Please be informed that the watch removal alert feature is only available on our myFirst Fone R1model. This feature Does Not apply to m...