myFirst Support

Where can I purchase a charging cable for myFirst Fone S3c? You can purchase the charging cable for your myFirst Fone S3c from the following locations: Global Official Online Store: myFirst Fone ...

How can I Sign in / Create an Account for Parents?   Install the myFirst Circle app (Apple Store/ Play Store). Choose Your Language and Click on “Let’s Get Started”. Click on “Sign up”. Scrol...

How can I create the account for my child's myFirst Fone S3c? Go to your myFirst Circle app. Tap on the settings icon. Tap on Add a Child Account. Fill in the required details and click on conti...

How can I activate the FreeSIM on myFirst Fone S3c? Visit the website: myfirst.tech/freesim Tap on the "Activate FreeSIM Now' button. Enter your email address to sign in. You will be prompted ...

Why there is no notification when there is a SOS Alert sent from myFirst Fone S4? Make sure that you have turned on the sound and activated the notification under Settings on your phone app.  Do f...

I’ve sent a voice message to myFirst Fone S4 smartwatch, but I cannot play the voice message, and the message can’t be unread. It might be due to the network connectivity on the smartwatch's eSI...

How can I add Class Mode to myFirst Fone S4? Open the myFirst Circle app. Select "Setting" with a gear icon Select "Child Account on the page" Select "Class Mode" Click on the "+" button Type i...

Can I use myFirst Fone S4 while swimming/showering? The myFirst Fone S4 is designed to handle water and has an IPX8 rating. If you suddenly drop it into the water, it will survive, as long as the...

Can I remove friends that my child has added on myFirst Fone S4?   Open myFirst Circle app Select "Setting" with a gear icon Select your "Child account" under "manage child account". Select "Co...

Why can't my son make video calls after making one? There is a restricted time for a video call which is 3 minutes. You are only able to make the next video call after 4 minutes. However, there is...