myFirst Support

How to Add Watch as Friends on myFirst Fone S4 with other myFirst Fone Series?  Step-by-step guide on how to add watch as Friends on myFirst Fone S4 with myFirst Fones series: Place the two watche...

myFirst Fone S4 is unable to power on, what can I do? If your watch is not turning on, please follow these steps: Ensure your watch is securely connected to the charger. Allow the watch to charge f...

myFirst Fone S4 is stuck on the Class Mode screen. What should I do? Please check if the Class Mode function is on the myCircle app for Admin.Ensure the Class Mode is disabled to continue using the...

What can I do if myFirst Fone S4 screen is stuck or is not responsive when I touch it?To resolve the problem, you can attempt a hard restart on the watch, which should resolve the issue. To do this...

Why is my myFirst Fone S4 unable to connect to a network when I bring it overseas?The connectivity of your myFirst Fone S4 when traveling overseas depends on the compatibility between the device's ...

What can I do if the pedometer on myFirst Fone S4 is not working?Make sure the watch firmware is updated to the latest version. To update watch firmware you may follow the steps below. Slide the sc...

How do I reset myFirst Fone S4?Performing a reset on your myFirst Fone S4 is a simple process that allows you to restore the device to its default settings.**Ensure your photos, music or relevant f...

What should I do if myFirst Fone S4 does not display any network?First, ensure that your network settings are configured correctly. For detailed instructions, please refer to our article: Configure...

Why am I getting an "Invalid IMEI" error when registering myFirst Fone S4?The "Invalid IMEI" error occurs because the myFirst Fone S4 is an eSIM device. eSIM activation must be done through the myF...

How can I bind myFirst Fone S4 to myFirst Circle app? Unbox the myFirst Fone S4. Connect the watch to the charger for at least 1 hour. Press the top button to power on the watch. The watch will p...