myFirst Support

Why can’t I receive video call but I can hear the ringtone when calling myFirst Fone S4 through my phone? You would need to leave the app in your background in order to make a successful video ca...

Is there a "Water Lock" function on myFirst Fone S4?   Please be informed that the Water Lock feature is only available on our myFirst Fone R2 model. This feature Does Not apply to myFirst Fone S4....

Is there a "Watch Removal" function on myFirst Fone S4? Please be informed that the watch removal alert feature is only available on our myFirst Fone R1model. This feature Does Not apply to myFirs...

Can I make other people an admin for myFirst Fone S4 instead of me? Yes, you can make other people admins by giving them admin privileges through the app. But remember, ONLY ONE person can be the a...

The "Tracking Mode" function of the myFirst Circle app allows you to receive periodic updates on your child's location. To create a Tracking Mode, follow these steps :       Open the myFirst C...

How to use tilt to wake screen function? To activate the Tilt to Wake Screen function on the myFirst Circle app, follow these steps: Open myFirst Circle app. Select "Setting" with a gear icon. U...

How can I prevent the accidental shutdown of the device by my children at myFirst Fone S4? You can activate Shutdown Forbidden in the app and this will forbid the child to turn off the watch immedi...

How can I add Safe Zones for myFirst Fone S4? You can set the safe zone through the myFirst Circle app. Do follow the steps below: Open the myFirst Circle app. Select "Setting" with a gear icon....

What is my phone number for myFirst eSIM? myFirst eSIM is a Data-Only eSIM with unlimited data usage and it doesn't have a phone number.   Does my myFirst Fone S4 have a phone number?No. myFirs...

Is myFirst Fone S4 able to make calls from other mobile numbers that don't have the myFirst Circle app?   myFirst Fone S4 has a built-in eSIM and does not have a phone number. Only those who inst...