myFirst Support

Why can't my son make video calls after making one? There is a restricted time for a video call which is 3 minutes. You are only able to make the next video call after 4 minutes. However, there is...

How can I unbind myFirst Fone S3c with the myFirst Circle app?  Kindly follow these steps to unbind the watch with the myFirst Circle app: Open the myFirst Circle app. Select "Setting" with a ge...

How can I update software using myFirst Fone S3c? Scroll down on the home page of your watch. Select "Setting" with a gear icon. Scroll down on the setting page. Select "Software Update". Select...

What should I do when myFirst Fone S3c is stuck in the Class Mode screen? Please check if the Class Mode function is on the myCircle app for Admin. Ensure the Class Mode is disabled to continue us...

myFirst Fone S3c screen crack & not responsive. The issue of screen cracking is uncommon as our myFirst products undergo strict testing during production. For additional safety, we recommend usi...

How to remove location sharing of my child's myFirst Fone S3c with other contacts? Open the myFirst Circle app on your device. Go to Settings. Navigate to your child's account. Scroll down and...

How can I remove the contacts from myFirst Fone S3c? To remove the contact from the contact list, here are the steps: Open myFirst Circle app. Select "Setting" with a gear icon Select your "Chi...

To troubleshoot the issue with your watch, please try the step below and see if it helps; 1. Connect the watch to the charger 2. Allow the watch to be charged for at least 1 hour 3. Press and ho...

The pedometer on myFirst Fone S3c is not working, how do I troubleshoot? Make sure the watch firmware is updated to the latest version. To update watch firmware you may follow the steps below. ...

Why there is no notification when there is a SOS Alert sent from myFirst Fone S3c? Make sure that you have turned on the sound and activated the notification under Settings on your phone app.  Do ...