myFirst Support

I’ve sent a voice message to myFirst Fone S3c smartwatch, but I cannot play the voice message, and the message can’t be unread. It might be due to the network connectivity on the smartwatch's SIM...

myFirst Fone S3c watch phone has been stolen or lost, what should I do? Firstly, please do not unbind the watch from your account for safety purpose. Secondly, please contact our customer suppo...

To precisely track the location of your child, follow these steps: Open the myFirst Circle app Click on the child icon on the home page Click on the refresh button and it will show "Update devic...

What is the GPS positioning method as it keep showing device offline on myFirst Fone S3c? The device offline issue generally occurs due to the network signal coverage in your surrounding area. Ensu...

Where can I check my device IMEI for myFirst Fone S3c? If you need to check the IMEI number on your myFirst Fone S3c, please follow these steps: On the Packaging: Look at the box your myFirs...

How to delete Safe Zone on myFirst Fone S3c? Here are the steps to delete Safe Zone on myFirst Circle App   Open the myFirst Circle app. Select "Setting" with a gear icon. Under manage child ac...

How do I delete photos from myFirst Fone S3c? Swipe left on the home page of your watch. Scroll down and select "Camera". Swipe to choose your desired photo. Tap to select the photo. Long press ...

How to delete messages on myFirst Fone S3c? You CANNOT delete the messages on the watch at the moment. The messages can only be deleted from myFirst Circle app and the messages in the watch remain,...

My payment card is expired or cancelled, how do I update or change my payment information? To manage your subscription billing information, please follow these steps: Log in to your subscription a...

How do I cancel my myFirst Fone S3c watch's subscription plan? To cancel your subscription plan, please follow these steps: Log in to your subscription account using the following link: https://...