No Network on myFirst Fone R1

What do I do if myFirst Fone R1 watch is not connected to the network?

1. Ensure the SIM card is inserted correctly
   • The arrow on the SIM tray should be facing down
2. Ensure the APN setting is configured correctly
   • You may refer here to set the APN setting
3. Force restart the watch
   • Press all buttons on the watch for 10-15 seconds until it restarts on its own
4. Perform Factory Reset on the watch
   • Navigate to the settings on the watch
   • Click on the settings icon on the top page
   • When prompted with a keypad, enter '3363'
   • Scroll to find 'Reset' or 'Factory Reset' and proceed with the full reset.
     • Before performing a factory reset, ensure you back up all necessary data from the watch.
       • Backup Data: Connect the watch to a computer using the charging cable as a USB cable to save all files from the watch to the computer
     • If you still experience network issues, try using a different nano SIM card to see if it enables the network.

For more detailed information or additional help, you can visit our support page here or contact our customer support team at [e-mail]