Water Intrusion and Waterproof

Can I use myFirst Fone S3c while swimming/showering?

The myFirst Fone S3c is designed to handle water and has an IPX8 rating. If you suddenly drop it into the water, it will survive, as long as the water isn’t deeper than 1 meter and if you take it out in less than 30 minutes without involving water movement. But it's important to understand that being able to survive being submerged in water doesn't mean it can handle strong water sprays or heavy rain. Even though it's water-resistant, things like heavy rain can still cause damage. We would recommend our customers avoid swimming/showering /walking in the rain with the watch and avoid using the watch in a sauna or steam room, as the resistance might decrease when water movement involves or under extremely humid conditions. So, be cautious when using it in situations like taking it into the shower or while swimming, as these actions involve fast-moving water that could harm the device's electronic parts.

Although it is not covered under warranty https://shop.myfirst.tech/pages/warranty  , our team will be able to check and try to get it fixed.

Kindly drop us an email to [e-mail] with a video of the issue to confirm the watch water damage and we will provide you our appointment link for you to visit our service center.