myFirst Support

Why can’t I receive video call but I can hear the ringtone when calling myFirst Fone R1c through my phone? You would need to leave the app in your background in order to make a successful video c...

How do I reset myFirst Fone R2? Performing a reset on your myFirst Fone R2 is a simple process that allows you to restore the device to its default settings. **Ensure your photos, music or relevant...

What should I do if myFirst Fone R2 does not display any network? First, ensure that your network settings are configured correctly. For detailed instructions, please refer to our article: Configur...

Why can’t I receive video call but I can hear the ringtone when calling myFirst Fone R1 through my phone? You would need to leave the app in your background in order to make a successful video call...

Setting Up myFirst Fone R2: A Step-by-Step Guide Welcome to the setup guide for your myFirst Fone R2. Follow these simple steps to get your watch up and running quickly.   1. Download myFirst Circl...

What can I do if myFirst Fone R2 screen is stuck or is not responsive when I touch it? To resolve the problem, you can attempt a hard restart on the watch, which should resolve the issue. To do th...

What to do if myFirst Fone R1 is not detecting network after inserted the sim card when setting it up?   If you encounter network detection issues while setting up your myFirst Fone R1, follow the...

What is myFirst Fone eSIM? This is a Data Only eSIM with unlimited data usage but it doesn't have a phone number. It features a built-in eSIM specifically designed for myFirst Fone R2 and S3+, offe...

How can I turn off or restart myFirst camera 50? Press the power button and hold for 5-10 seconds The option to Power off and Restart will appear Choose Power off or Restart The camera will shu...

Just open the thermal printing paper holder like the diagram below, and make sure to insert the paper/sticker according to the proper directions as shown.