myFirst Support

Your kids' safety is always myFirst's top concern. We choose better quality and BPA-free thermal paper.

There isn't additional charge needed for data roaming usage when watch is utilized in other countries.

The whole process takes about 5 to 10 minutes. Try refreshing your mailbox if never received the verification notification and do check your spam/junk mailbox as well.

Please note that the required identification documents for the sign-up process may vary depending on the country. You would need either NRIC , Passport or Singpass(Singapore Only) .

At present, it is not possible to delete messages directly from the watch. If you delete a message from the myFirstCircle app, it will be removed from the app, but it will still be visible on the w...

Open the watch and select the 'Alarm' option. Set the preferred alarm time and date. Click on the arrow icon shown below the screen to access additional options. Choose between the 'Voice' and 'Ri...

Press and hold the main screen of your watch to access a selection of wallpapers. From the drop-down list, you can choose from regular wallpapers, animated wallpapers, and selfie wallpapers.

Swipe down the main screen of your watch, and you will see an icon to adjust the brightness located in the top left corner.

You are able to save up to 1500 songs into the watch. Only mp3 format music will be able to be played on the S3 smartwatch. To transfer music into the S3 smartwatch, you will need a Windows-based o...

To restart your watch, press and hold the buttons on the side of the device together for 30 seconds. This will power up the watch and initiate a restart.