myFirst Support

Can I change the myFirst Fone R2 caller tone? Currently, the caller tone on the watch is set to a default tone and cannot be changed. We appreciate your feedback and our team will consider adding t...

What is water lock mode on myFirst Fone R2? Water-lock mode prevents accidental screen touches and expels any trapped water from the speaker port, ensuring seamless operation even in water-filled e...

How can I configure the eSIM network settings on myFirst Fone R2/ myFirst Fone S3+ correctly? Slide down your home screen. Tap Settings. Scroll down until you see "Network". Select "Network". ...

How can I perform wireless connectivity on myFirst Fone R2? To connect your watch to wireless connectivity or BT, select the 'Settings' option on the watch and tap on wireless connection. It will a...

How can I Add Contacts to myFirst Fone R2 with the myFirst Circle App? To add the contact to the contact list, here are the steps:   Go to myFirst Circle app. Click on “Setting”. Click on “C...

How can I add the Preset Text using the myFirst Circle app?   Preset Text is a generated message to be sent from the watch, follow the steps to create the text:    Open the myFirst Circle app. S...

How long does the free trial period last once you've signed up for the eSIM plan? For the eSIM smartwatch, you will get a 1-month free subscription upon activation. After activation, traveling with...

How to remove location sharing of my child's myFirst Fone R2 with other contacts? Open the myFirst Circle app on your device. Go to Settings. Navigate to your child's account. Scroll down to ...

How can I stop receiving frequent heart rate notifications from my child's watch on my phone? If you are receiving frequent heart rate notifications from your child's watch, it's likely that the "H...

How can I choose the language on the myFirst Circle app?   1. Open the myFirst Circle app. 2. Select "Setting" with a gear icon on the app. 3. Select "General" on the page.  4. Select "Languages"....