myFirst Support

What should I do if the watch strap of myFirst Fone S3c breaks or comes off? The watch strap of the myFirst Fone S3c is designed to be durable, having undergone strict testing during production. I...

How do I reset myFirst Fone S3c? Performing a reset on your myFirst Fone S3c is a simple process that allows you to restore the device to its default settings. Here's how you can do it: Scroll ...

Can I remove friends that my child has added on myFirst Fone S3c?   Open myFirst Circle app Select "Setting" with a gear icon Select your "Child account" under "manage child account". Select "Co...

Why can't my son make video calls after making one? There is a restricted time for a video call which is 3 minutes. You are only able to make the next video call after 4 minutes. However, there is...

How can I unbind myFirst Fone S3c with the myFirst Circle app?  Kindly follow these steps to unbind the watch with the myFirst Circle app: Open the myFirst Circle app. Select "Setting" with a ge...

How can I update software using myFirst Fone S3c? Scroll down on the home page of your watch. Select "Setting" with a gear icon. Scroll down on the setting page. Select "Software Update". Select...

What should I do when myFirst Fone S3c is stuck in the Class Mode screen? Please check if the Class Mode function is on the myCircle app for Admin. Ensure the Class Mode is disabled to continue us...

myFirst Fone S3c screen crack & not responsive. The issue of screen cracking is uncommon as our myFirst products undergo strict testing during production. For additional safety, we recommend usi...

How to remove location sharing of my child's myFirst Fone S3c with other contacts? Open the myFirst Circle app on your device. Go to Settings. Navigate to your child's account. Scroll down and...

How can I remove the contacts from myFirst Fone S3c? To remove the contact from the contact list, here are the steps: Open myFirst Circle app. Select "Setting" with a gear icon Select your "Chi...