myFirst Support

How do I reset myFirst Fone R1? Performing a reset on your myFirst Fone R1 is a simple process that allows you to restore the device to its default settings. Here's how you can do it: Scroll dow...

Where can I check my device IMEI for myFirst Fone R2? If you need to check the IMEI number on your myFirst Fone R2, please follow these steps: On the Packaging: Look at the box your myFirst Fone...

What should I do if I'm not receiving OTP(Verification Code)?   Install the myFirst Circle app from the App Store or Play Store. Choose your language and click on "Let's Get Started". Click ...

How can I enable location sharing of my child's myFirst Fone R2 with other family members?   You can enable location sharing for family members through the myFirst Circle app. While the watch can o...

What functions can be added to the Magic Button on myFirst Fone R2? Children can customize their preferred features on the watch's Magic Button for quick access.   To customize the Magic Button, fo...

How to Add Watch as Friends on myFirst Fone R2 with other myFirst Fone Series? This video shows the entire process of how to add watch as Friends on myFirst Fones to other myFirst Fones series lik...

How can I stop receiving frequent heart rate notifications from my child's watch on my phone? If you are receiving frequent heart rate notifications from your child's watch, it's likely that the "H...

How can I enable the heart rate alert on myFirst Fone R2? To set the heart rate alert on the myFirst Fone R2, you will have to do it on the myFirst Circle App. Follow these step-by-step instruct...

myFirst Fone R2 watch phone has been stolen or lost, what should I do? Firstly, please do not unbind the watch from your account for safety purpose. Secondly, please contact our customer suppor...

myFirst Fone R2 is stuck on the Class Mode screen. What should I do? Please check if the Class Mode function is on the myCircle app for Admin. Ensure the Class Mode is disabled to continue using t...