myFirst Support

How can I update or change my payment information? To manage your eSIM subscription billing information, please follow these steps: I. Update personal information II. Add a new payment method and...

Can I use myFirst Fone R1s while swimming/showering? The myFirst Fone R1s is designed to handle water and has an IPX8 rating. If you suddenly drop it into the water, it will survive, as long as th...

How can I bind myFirst Fone R2 to myFirst Circle app? Unbox the myFirst Fone R2. Connect the watch to the charger for at least 1 hour. Press the top button to power on the watch. The watch wil...

How can I activate the eSIM for myFirst Fone R2? The eSIM activation occurs immediately when you scan the watch QR code using the myFirst Circle app during setup.  You can find the details of yo...

How can I activate the myFirst eSIM? The eSIM activation occurs immediately when you scan the watch QR code using the myFirst Circle app during setup. You can find the details of your subscription ...

My Camera suddenly froze up or need to be reset. How can I reset the myFirst Camera 2? If your MyFirst Camera 2 has suddenly frozen or is unresponsive, follow the troubleshooting steps below to res...

How can I remove the contacts from myFirst Fone S3? To remove the contact from the contact list, here are the steps: Open myFirst Circle app. Select "Setting" with a gear icon Select your "Child...

How can I Sign in / Create an Account for Parents? Install the myFirst Circle app (Apple Store/ Play Store). Choose Your Language and Click on “Let’s Get Started”. Click on “Sign up”. Scroll...

The contact Whitelist feature in the myFirst Circle app facilitates seamless communication between individuals who haven't installed the Circle app and the myFirst smartwatch. By adding a phone num...

Can I use myFirst Fone S3c while swimming/showering? The myFirst Fone S3c is designed to handle water and has an IPX8 rating. If you suddenly drop it into the water, it will survive, as long as t...