Reactivate Subscription

I have reactivated my subscription, but there is still no data network for my myFirst Fone R2 watches. What should I do?

If you've reactivated your subscription but are still experiencing no data on your myFirst Fone R2, please follow the steps below:

1. Contact Our Customer Support Team

For further troubleshooting, please reach out to our customer support team through our page. When contacting us, ensure you provide the following details:

• IMEI Number
• Email Address Registered for Subscription

To find your IMEI number, refer to this article: Device IMEI.

These details are essential for us to assist you efficiently.

2. Restart Your Watch

After providing the necessary information, our team will check on the issue for you. Once the checking has been completed, our team will inform you, and you can try restarting your watch by following these steps:

• Simultaneously press and hold all buttons on the watch for 10-15 seconds until the watch restarts.

This procedure may resolve the issue and restore your data network.

If the problem persists after following these steps, kindly let us know and our support team will assist you further.

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If you need further assistance, please contact our support team at [e-mail].