Location Update Issue

What can I do if the watch location is not updating on the myFirst Circle app? 

If the location of your myFirst Fone R2 is not updating on the myFirst Circle app, please follow these steps to resolve the issue:

1. Manually Refresh the Location:
   
   

   1. Open the myFirst Circle app.
   2. Go to the Home.
   3. Tap on the child icon.
   4. Press the "Manually Refresh Location" button.
   5. The latest location should be updated after the refresh.
      
      
      
2. Set Auto Tracking Schedule:
   
   
   1. Open the myFirst Circle app.
   2. Go to Settings.
   3. Select your child's account.
   4. Go to "Tracking Mode."
   5. Tap "+" button.
   6. Set a schedule to update the location every day.
   7. Choose an interval time for live location updates between 5 to 60 minutes, according to your preference.
   8. This should help auto-track your child's watch without needing to press the manually refreshed button on the map.

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If you need further assistance, please contact our support team at [e-mail].