The issue of screen cracking is uncommon as our myFirst products undergo strict testing during production. The myFirst Fone R1/R1s has an elevated edge screen design to protect the watch's screen from simple impact or prevent it from hitting the ground directly. For additional safety, we recommend using a screen protector made of tempered glass material.
Please note that the warranty does not cover screen cracks under Warranty Exclusions and Limitations as stated on our website https://shop.myfirst.tech/pages/warranty . However, we offer paid repair services for screen cracks, and you can contact our customer support at firstname.lastname@example.org for an appointment link to visit our service center for the repair service.
Some examples of screen crack issues: